The Telephone Preference Service (TPS)
is the official central opt out register on which you can record your
preference not to receive unsolicited sales or marketing calls. It is a FREE service.
some fraudsters are cold calling Warwickshire residents claiming to
represent the TPS and asking for bank card details. The fraudsters claim
that the consumer's card details on the TPS website have expired and
need updating. But, the TPS is a free service and they do not take or
hold credit or debit card information or ask for payment.
NEVER reveal personal or financial information to cold callers.
residents are warned to beware of cold calls from traders offering to
survey their property to install a 'free' burglar alarm. 'Free' security
alarms may come with expensive 'monitoring' contracts that can cost
consumers hundreds or thousands of pounds a year. In some cases the
alarms may not even be suitable for the consumer's property or personal
Trading Standards advises consumers to seek advice from Warwickshire Police in the first instance.
Warwickshire consumer reported receiving an email to say that she had
won a gift of skincare products. The consumer was asked to pay for
postage and packing by debit card to receive the 'prize'. However,
further payments totalling almost £200 were then taken from her account.
Standards advise consumers to be very wary if they asked to pay postage
and packing to receive a free trial or a 'prize'.
Never reveal personal or financial information to businesses you don't know or trust.
Residents from across the County have reported receiving bogus phone calls from people claiming to be calling from Talk Talk.
resident reported that a fraudulent caller told him he had a scam on
his computer and a problem with his router. The caller quoted the
resident's Talk Talk account number and told him that £2000 would be
placed in to his account. However, before this was to happen, the
resident was asked to send £200 by money transfer to an address in
resident received a similar phone call and gave the bogus Talk Talk
fraudster access to her computer. She was then asked to set up an
account with a money transfer service on-line, revealing her bank
details to the fraudster!
Similar scam calls have also been made by fraudsters claiming to represent Apple and Microsoft!
Never reveal your personal or financial information to cold callers.
consumers are warned to beware of bogus websites selling high-end
televisions. The fraudsters set up professional looking websites
offering televisions for sale. They give false addresses and ask for bank transfers as the only acceptable form of payment.
Trading Standards are aware of consumers who have lost almost £500 after TVs they purchased never arrived.
All the bogus websites Trading Standards were aware of in relation to these incidents have already been shut down.
beware of traders offering goods that are considerably cheaper than those offered by other on-line traders.
of traders that will only accept bank transfers as acceptable forms of
payment. If possible always use an escrow service such as PayPal (thus
protecting your card details) and remember, if you pay by credit card
for goods worth more than £100 and they don't arrive, you can claim your
money back from the credit card company under the Section 75 rules.
always Google the name of a trader you have never heard of before your buy, other customers may already have reviewed them.
should give an address on their website. Why not look at the property
on Google street view? Does the address look like a genuine business
premise or is it a residential property? Perhaps it doesn't exist at
on-line traders may claim they have been operating their websites for
years. However, you can find out when a .co.uk website was registered by
searching it on Nominet