What to do if you receive a hoax call claiming to be from your Broadband Provider?
Some customers have recently reported receiving calls from people claiming they represent various reputable companies and who try to convince the customer that their computer is infected with viruses.
They may then try to sell software to the customer to remove these viruses or seek remote access to the customer's computer.
Such calls may be part of a scam and can target anyone.
What do I do if you receive a call?
- Hang up.
- NEVER give a stranger remote access to your computer.
- Do not give out your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source.
- Make sure your computer is protected with anti-virus and anti-spyware software, and a good firewall - but only purchase the software from a source that you know and trust.
- If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.
If you suspect or have been scammed by someone misrepresenting a reputable company, please report it to them and a more general scam site such as SCAMBUSTER.
See also: WHICH GUIDE TO REPORTING SCAMS
Stay safe use SCAMADVISOR to vet websites before making an online purchase.